PRIVACY POLICY (PDPA NOTICE)

Company: Rearm Marketing Sdn Bhd - 202201037185 (1482882-P)

Last Updated: December 13, 2025

OVERVIEW

This Privacy Policy describes how Rearm Marketing Sdn Bhd - 202201037185 (1482882-P) ("we", "us", or "our") collects, uses, processes, and protects your Personal Data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By registering an account, using our SaaS platform, or interacting with our website, you consent to the data practices described in this policy.

1. WHAT PERSONAL DATA WE COLLECT

We may collect the following types of Personal Data from you:

• Account Information: Name, email address, phone number, company name, and job title.

• Billing Information: Billing address and payment details (Note: Credit card numbers are processed directly by our secure third-party payment gateways and are not stored on our servers).

• Platform Data: Data, contacts, and information you upload, input, or process using our SaaS platform ("Customer Data").

• Technical Data: IP addresses, browser types, device information, and usage logs collected automatically when you use our Service.

2. HOW WE USE YOUR PERSONAL DATA

We process your Personal Data for the following purposes:

• To create, manage, and maintain your account.

• To provide, operate, and troubleshoot the SaaS Service.

• To process payments, subscriptions, and auto-renewals.

• To communicate with you regarding updates, support tickets, and system notices.

• To enforce our Terms of Service, including investigating prohibited activities (e.g., scams, illegal content, or copyright infringement).

• To comply with legal and regulatory obligations.

3. DISCLOSURE AND SHARING OF DATA (Crucial Notice)

Because our Service is powered by third-party technology partners and licensors, your Personal Data and Customer Data may be shared with or processed by these entities to ensure the functionality of the platform. We do not sell your data. We may disclose your data to:

• Technology Partners & Infrastructure Providers: Our third-party software licensors, infrastructure providers, and cloud hosting services who technically host and maintain the platform.

• Service Providers: Payment gateways (e.g., Stripe), email delivery services, and API partners (e.g., Meta, WhatsApp) necessary to provide specific features.

• Legal Authorities: Law enforcement agencies or regulatory bodies if required by law, or to protect our rights and enforce our Terms of Service (e.g., in cases of fraud or illegal activities).

4. DATA RETENTION POLICY

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy.

• Active Accounts: Data is retained as long as your subscription is active.

• Terminated/Suspended Accounts: As per our Terms of Service, if your account is canceled, or suspended due to non-payment or policy violation, we will retain your data for a maximum of thirty (30) days. After this 30-day grace period, all Personal Data and Customer Data will be permanently and irreversibly deleted from our servers.

5. SECURITY OF YOUR DATA

We and our technology partners implement commercially reasonable technical and organizational measures to protect your Personal Data against unauthorized access, loss, or misuse.

However, no data transmission over the Internet or electronic storage is 100% secure. You acknowledge that you use the Service and transmit data at your own risk.

6. YOUR RIGHTS UNDER PDPA

Under the PDPA, you have the right to:

• Request access to your Personal Data.

• Request correction of inaccurate or incomplete Personal Data.

• Withdraw your consent for us to process your Personal Data. (Note: Withdrawing consent may result in the termination of your SaaS subscription, as the data is required to provide the Service. No refunds will be provided in such cases).

7. CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or your Personal Data, please contact our Data Protection Officer at [email protected]